Ekplus8 is fully committed to protecting the personal data of every member. This Privacy Policy transparently explains how we collect, use, store, and protect your information — because your privacy is not merely a legal obligation to us; it is a responsibility we take seriously.
Ekplus8 takes the protection of personal data privacy very seriously. This Privacy Policy clearly explains how the ekplus8 platform — accessible via ekplus8.vin and the ekplus8 mobile app — handles your personal data from the moment you visit our website through to your becoming an active member using our services in full.
This policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management. Our goal is to ensure you always know what data we hold, why we need it, and how you can control your own personal information.
By registering for or using the ekplus8 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform and contact us for assistance with closing your account if needed.
Quick Summary: ekplus8 only collects the data that is necessary, does not sell your information to third parties for marketing purposes, and gives you full control over your personal data.
Ekplus8 collects various types of personal data depending on how you interact with our platform. We categorise this data into several key groups to make it easier for you to understand:
| Data Category | Type of Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, MyKad / passport number | Identity verification (KYC) and legal compliance |
| Contact | Email address, Malaysia phone number | Account communications and security notifications |
| Finance | Bank account details, deposit and withdrawal records | Secure transaction processing |
| Technical | IP address, device type, browser, operating system | Account security and fraud detection |
| Usage | Game records, betting history, login patterns | Service enhancement and responsible gaming |
| Cookies | Session data, website preferences, analytics data | Enhanced user experience |
We only collect data that is strictly necessary for the stated purposes. ekplus8 does not collect sensitive information such as medical records, religious beliefs, or political views.
Your personal data is collected through various channels as you interact with ekplus8. Understanding these collection sources helps you make more informed decisions about what you share with us:
ekplus8 does not purchase or obtain your personal data from third-party data brokers for unsolicited marketing or advertising purposes.
Every piece of data we collect has a clear and legitimate purpose. ekplus8 uses your personal data solely for the following purposes:
Ekplus8 will not use your data for purposes beyond those stated above without first obtaining your consent. We do not use your game data to make automated decisions that are detrimental to you without human review.
Ekplus8 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are specific situations where we need to share your data with a limited set of parties in order to operate the platform safely and in compliance with the law:
Notice: All third parties working with ekplus8 are bound by strict data protection agreements and are not permitted to use your data for any purpose other than those specified by ekplus8.
Your personal data security is ekplus8's number one priority. We continuously invest in the latest security technologies and procedures to ensure your data is always protected from unauthorized access, modification, or disclosure.
While we take all reasonable precautions, no online system can be guaranteed 100% secure. We encourage you to also take responsibility for your account security by using a strong password and enabling 2FA.
Ekplus8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the ekplus8 website.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the ekplus8 platform.
ekplus8 does not use third-party cookies for targeted advertising or sell your behavioural profile to advertising networks.
As an ekplus8 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by us:
You may request a copy of the personal data we hold about you at any time by contacting our support team.
If your data is inaccurate or outdated, you may request a correction through your account settings or by contacting our support team.
You may request deletion of your personal data, subject to mandatory legal record-keeping requirements.
You may opt out of data processing for direct marketing purposes at any time without penalty.
You may request your data in a machine-readable format for transfer to another service provider.
Under certain circumstances, you may request that ekplus8 restrict how we process your personal data.
To exercise any of the above rights, contact the ekplus8 support team via live chat or email. We will process your request within 30 business days.
Ekplus8 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable Malaysian law. The following are the key retention period guidelines we adhere to:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.
Ekplus8 is a platform intended exclusively for adults aged 18 and above. We strictly do not knowingly collect, store, or process personal data from individuals under the age of 18.
If you become aware that a child has provided personal data to ekplus8 without parental or guardian consent, please contact us immediately. We will take prompt action to delete the information and close the account in question.
If we determine that an account was registered by a minor, the account will be terminated immediately and any remaining balance will be processed in accordance with our established refund procedure.
Ekplus8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data. The "Last Updated" date at the top of this page will be revised whenever changes are made.
For significant or material changes to how we handle your personal data, ekplus8 will provide advance notice via your registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the ekplus8 platform after the notice period is considered acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding how ekplus8 handles your personal data, our Data Protection Officer team is ready to assist. We are committed to addressing every privacy issue seriously and within a reasonable timeframe.
We aim to respond to all privacy-related enquiries within 5 business days. For formal complaints, please include "Privacy Complaint" in your email subject line to help us handle your request more quickly and efficiently.
We don't just comply with the law — we go further to ensure your privacy is fully protected.
All data communications between you and ekplus8 are protected by 256-bit SSL encryption — the same technology used by major financial institutions and banks worldwide.
You have full rights to access, correct, or request deletion of your data. ekplus8 makes this process simple through responsive customer support.
Ekplus8 has never and will never sell, rent, or trade members' personal data to any third party for advertising or marketing purposes.
All data management practices at ekplus8 are designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards.
Ekplus8's real-time threat monitoring system operates around the clock to detect and neutralise any intrusion attempts or suspicious activity before they can impact your account.
The ekplus8 support team is available in English and Bahasa Malaysia to assist with any privacy or personal data inquiries 24 hours a day, 7 days a week.